This policy explains how TOPDJSKIN.PRO handles shipping, deliveries, tracking, refunds, disputes, fraud prevention, and customer responsibilities.

By placing an order on our website, the customer agrees to all policies, responsibilities, and procedures described below.

1. Shipping & Fulfillment

Orders are processed and shipped as quickly as possible depending on stock availability, logistics conditions, and destination country.

Products may be shipped from warehouses located in Europe, the United States, China, or Argentina, depending on inventory availability and customer location.

Estimated delivery times are references only and may vary due to customs, weather, courier operations, holidays, or external logistics factors beyond our control.

Orders marked as FREE SHIPPING may be shipped using the delivery method considered most suitable by TOPDJSKIN.PRO, including home delivery or pickup point delivery.

Shipping preferences are not guaranteed under free shipping promotions.

2. Tracking & Customer Responsibility

Once an order has been shipped, customers receive a tracking number to monitor the shipment in real time.

Customers are responsible for:

• Monitoring tracking updates
• Coordinating delivery with the courier if required
• Providing a correct and complete shipping address
• Ensuring the delivery location is secure and accessible
• Collecting pickup-point deliveries within the courier deadline

If a package is not collected in time and is returned, the customer will be responsible for all additional shipping, storage, customs, return, or handling costs required for reshipment.

3. Delivery Responsibility

Once a shipment is marked as delivered by the courier to the address provided by the customer, responsibility for the package transfers to the recipient.

TOPDJSKIN.PRO is not responsible for:

• Packages stolen after confirmed delivery
• Packages lost inside apartment buildings, mailrooms, offices, hotels, or reception areas
• Incorrect addresses provided by the customer
• Uncollected pickup-point shipments
• Delivery delays caused by customs or courier operations

Claims regarding stolen packages after confirmed delivery must be handled directly with the courier or local authorities.

If signature-required delivery is desired, customers must request it before shipment.

4. Customs, Duties & Import Regulations

International orders may be subject to import duties, taxes, customs fees, brokerage charges, or local government fees depending on the destination country.

Unless explicitly stated otherwise, these charges are the responsibility of the customer.

TOPDJSKIN.PRO is not responsible for packages delayed, rejected, destroyed, or returned due to:

• Unpaid customs charges
• Import restrictions
• Local regulations
• Customer refusal

Any costs generated by refused or abandoned shipments may be deducted from eligible refunds.

5. Refunds, Returns & Exchanges

Due to the nature of international shipping, returns are generally not accepted once an order has been dispatched.

Refunds or replacements may only be approved in cases involving:

• Confirmed manufacturing defects
• Incorrect items shipped by TOPDJSKIN.PRO
• Situations expressly approved by our support team

Refunds will not be granted for:

• Incorrect model selection by the customer
• Change of mind
• Personal expectations unrelated to product defects
• Customs delays
• Courier delays outside our control
• Packages marked as delivered by the courier

Returned products must arrive unused, unopened, and in original condition.

If a returned product claimed as defective is inspected and found to be functioning correctly, any refund may be reduced by:

• Shipping costs
• Handling fees
• Inspection costs
• Restocking fees
• Payment processing fees

Original payment processing fees charged by banks, card networks, or payment processors may be non-refundable.

6. Warranty Policy

TOPDJSKIN.PRO products include a limited warranty against manufacturing defects under normal and intended use.

Customers requesting warranty assistance may be asked to provide:

• Proof of purchase
• Photos or videos showing the issue
• A description of the problem

The warranty does not cover:

• Improper use or misuse
• Forced installation
• Unauthorized modifications or repairs
• Accidental damage
• Cosmetic wear and tear
• Damage caused by third parties or external factors

TOPDJSKIN.PRO reserves the right to deny warranty claims that are abusive, fraudulent, unsupported, or inconsistent with normal product use.

7. Chargebacks & Fraud Prevention

By completing a purchase, the customer agrees to contact TOPDJSKIN.PRO support before initiating any chargeback, payment dispute, or bank reversal request.

Fraudulent disputes, false claims of non-delivery, abuse of the chargeback system, unauthorized refund attempts, or attempts to obtain products without payment may be reported to:

• Payment processors
• Shipping carriers
• Fraud prevention networks
• Relevant financial institutions
• Local authorities where applicable

TOPDJSKIN.PRO reserves the right to provide:

• Tracking information
• Courier scans
• Delivery photographs
• IP logs
• Customer communications
• Billing information
• Device and browser information
• Order history and fraud analysis data

Orders identified as high-risk, suspicious, or potentially fraudulent may be delayed, canceled, refunded, or require additional verification before shipment.

8. Good Faith Agreement

By placing an order, the customer acknowledges and agrees that:

• TOPDJSKIN.PRO will make every reasonable effort to provide high-quality products and reliable service
• The customer is responsible for providing accurate shipping and billing information
• Both parties agree to act reasonably and in good faith to resolve legitimate issues
• Failure by the customer to fulfill obligations may result in denied claims, refunds, or warranty requests